Privacy Policy

Last Updated: July 29, 2025

1. Introduction

This Privacy Policy explains how OnlineCare AI (“we,” “our,” “us”) collects, uses, stores, and protects your data. By using our mobile application (the “App”), you agree to the practices described here. If you do not agree, please discontinue use immediately.

2. Information We Collect

We collect limited personal information to provide and improve our services responsibly.

a. Personal Information (Stored Securely on Our Servers)
  • First Name
  • Last Name
  • Email Address

These details are stored on our HIPAA-compliant servers and are never shared with third-party AI services.

Important: Do not submit any Protected Health Information (PHI) or sensitive medical records through chat, voice, or text inputs in the App.

b. Location Data (Optional):
  • Collected only with your permission.
  • Used to help you find nearby pharmacies or healthcare services.
  • Not permanently stored, not used for tracking, and can be disabled anytime via device settings.

3. How We Use Your Data

We use your data to:

  • Personalize your in-app experience
  • Respond to symptom-related queries with general health education
  • Display nearby pharmacy locations (if location is enabled)
  • Communicate via email/SMS (only if you’ve consented)
  • Improve app features and AI performance

Note: Only symptom-related inputs (not personal identifiers) may be processed by OpenAI’s GPT-based system to generate general educational responses. These interactions are anonymous, not stored as PHI, and not linked to your identity.

Please do not enter personal identifiers, medical records, or PHI into chat or voice features.

4. Protected Health Information (PHI)

  • We do not transmit or store PHI in OpenAI or any external AI systems.
  • Personal data you provide (name, contact) is stored only on our HIPAA-compliant servers.
  • Users must not input sensitive medical records, prescriptions, diagnoses, lab results, or clinical documentation into the App.

5. Data Security

We use industry-standard measures to protect your information:

  • TLS/HTTPS encryption for all communications
  • HIPAA-compliant infrastructure
  • Role-based internal access controls
  • Regular audits and monitoring

No system is 100% secure, but we take strong precautions to minimize risk.

6. Third-Party Services

We may use carefully vetted third parties to deliver services, such as:

  • Cloud hosting
  • SMS/email communication
  • Location-based pharmacy search (e.g., Google Maps API)

These vendors are contractually obligated to protect your data and may not use it for their own purposes.

AI Services: OpenAI (ChatGPT) is used solely to generate general health education responses. No personal identifiers or PHI are shared.

Backups: If you choose to back up chat history, it will be stored on your personal iCloud (iOS) or Google Drive (Android) account, subject to their respective privacy policies.

7. International Use

By using OnlineCare AI, you agree that your data may be transferred and processed across borders as required by our systems. We comply with applicable international data protection laws, including GDPR and India’s DPDP Act.

8. Data Retention

  • Personal data is retained only as long as necessary for app operation and legal compliance.
  • Location data is used in-session only and not retained.
  • You may request deletion of your account and associated data at any time (see Section 11).

9. Children's Privacy

The App is intended for users aged 16 and older. We do not knowingly collect data from children under 16. If we discover such data, we will delete it promptly.

10. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your data
  • Request deletion of your account
  • Withdraw consent for communications or location services

To exercise your rights, contact us at: supports@onlinecareai.com

11. Contact Us

For questions, concerns, or privacy requests:
supports@onlinecareai.com

12. Policy Updates

We may revise this Privacy Policy from time to time. If material changes are made, we will notify you and update the “Last Updated” date at the top.